# Integrated Customer Service Software for Speedy Resolutions

### Free customer service software for ticket routing, customer service automation, ticketing automation, Service Bay, Live Chat, support macros, and so much more.

## Features of EngageBay's Customer Service

From identifying new opportunities to delivering customer happiness

### Customer Experience

Enable great customer experience by aligning your marketing, sales, and service teams via an integrated, all-in-one platform like EngageBay. Track every customer interaction in a single place so your support agents are empowered to provide great customer experience, every time.

###### POPULAR FEATURES

- Tickets
- Views
- Macros
- Ticket Automation

[Read more](https://www.engagebay.com/service/help-desk-software)

### Stay organized with simple ticket view

Maintain and organize all your support tickets and issues in one place. Personalized views let agents see their queue based on ticket status, assignee, group, or other conditions.

###### POPULAR FEATURES

- Ticket List View
- Ticket Search
- Sorting
- View Customisation

[Read more](https://www.engagebay.com/service/tickets)

### Get complete visibility into your efficiency

View open, closed and new tickets and track the status of every support ticket in one place. Get complete visibility into the efficiency of your overall support team and individual agents.

###### POPULAR FEATURES

- Last Replied By
- Ticket Status
- Ticket Priority
- Ticket Types

[Read more](https://www.engagebay.com/service/views)

### Fast, personalized responses

Create a repository of ready-made responses to commonly asked questions so your agents can provide answers in seconds. Agents can create and share their own responses too.

###### POPULAR FEATURES

- Personalised Messages
- Canned Responses
- Customised Messages
- Shortcuts

[Read more](https://www.engagebay.com/service/canned-responses)

### Boost productivity

Boost the productivity of your support agents by creating tasks. This will help them stay focused. Track the closed and open tasks. Set up escalation rules to ensure a high quality of service. Enhance efficiency at all times!

###### POPULAR FEATURES

- Ticket Management
- Customised Views
- Personalised Messages
- Helpdesk Automation

[Read more](https://www.engagebay.com/service/customer-service-crm)

### Save time with service automation and routing

Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.

###### POPULAR FEATURES

- Automate on Ticket Replied
- Automate on Ticket Status
- Automate on Ticket Priority
- Automate on Ticket Assignee

[Read more](https://www.engagebay.com/service/service-automations)

### Simple yet powerful reporting

Get a complete grasp of your support processes and numbers using our powerful reporting module. All the data you require to make meaningful decisions is available at your fingertips. Slice and dice the data in as many ways as you want. Draw meaningful insights and streamline support process and boost efficiency.

###### POPULAR FEATURES

- Tickets Assigned To
- Create Date Range
- Closed Date Range
- Monthly Digest

[Read more](https://www.engagebay.com/service/helpdesk-reports)

### Create support groups for efficient ticket assignment

Ensure world class customer support each and every time by segmenting customers and agents into groups and directing tickets to the corresponding support group. Stay organized, be faster, work better!

###### POPULAR FEATURES

- Group by Users
- Group by Teams
- Unlimited Groups
- Custom Groups

[Read more](https://www.engagebay.com/service/groups)

### Use macros for efficiency

Support macros act as shortcuts when responding to similar queries repeatedly. They free up agents' time so that the agents may focus on tickets and not on mundane repetitive tasks. Be efficient, be more productive!

###### POPULAR FEATURES

- Know Last Replied By
- Automate Ticket Response
- Automate Personalised Messages
- Schedule Ticket Response

[Read more](https://www.engagebay.com/service/macros)