# Free Live Chat Software ### Experience top-tier live chat software for instant, personalized customer responses. Our live chat tool offers robust customer tracking, deep insights, unlimited website widgets, automation, chat shortcuts, email transcripts, and more. ## EngageBay featured in leading publications and platforms ## Features of EngageBay's Free Live Chat Software From identifying new opportunities to delivering customer happiness ### Talk to your customers in real-time Customers love the convenience of live chat—it's the fastest and most effective way to resolve queries. Boost your sales team's performance with EngageBay's free live chat software and build lasting, meaningful relationships with your customers. ### Track customers for personalized approach Unlock a 360-degree view of your customers' actions with EngageBay LiveChat. Tailor your approach based on their location, journey, and behavior on your site (current page, pages visited, time spent). Plus, receive instant email notifications when someone visits your site and starts a chat. ### Proactive chats Show your customers you care with proactive live chat invitations. EngageBay lets you automate and customize messages based on key factors like the page they're browsing, their location, the referral site, and whether it's their first visit. Automate chat invites effortlessly based on these triggers to offer timely support. ### Gain deep insights in chat transcripts EngageBay gives you access to all live chat transcripts with an intuitive interface for easy filtering and searching. Gain insights and valuable information to make smart decisions and boost customer satisfaction. ### Keep complete information Empower your sales reps with instant access to customer information right in the chat window. They’ll know who the customer is and what they need, boosting efficiency, response time, and service quality. Help your sales and service team excel in every customer chat. ### Use feedback to boost agent performance Monitor your support team's response times and set average response goals. Allow customers to leave feedback after each chat and quantify your team's performance. Track improvements in customer satisfaction with EngageBay's comprehensive overview of sales and support actions. ### Collaborate as a team for quick solutions With EngageBay LiveChat, multiple team members can collaborate to assist a customer, speeding up issue resolution. Junior reps learn from seniors in real-time, enhancing their skills. Enable your service team to share key information and knowledge, boosting response quality and resolution time. ### Powerful chat metrics at your fingertips Track every crucial metric, from average response time and first response time to agent productivity and customer feedback. Use our powerful chat analytics to generate reports and enhance future responses. Deliver world-class support with EngageBay’s comprehensive, free live chat software. ## Video Testimonial from Lauraine: Why She Recommends EngageBay Here’s a video testimonial from Lauraine, Founder Director of a financial firm, who recommends EngageBay as the best solution for small business owners. Moving from pricey CRM products to EngageBay can help solopreneurs and small businesses save a fortune in their marketing costs, she says. Watch this video to know how EngageBay’s functionality pushed Lauraine to try bigger and better things. [Lauraine M on why she recommends EngageBay](https://www.youtube.com/watch?v=2x4uRIaASGA) ## Rated #1 CRM Software for Small Business on G2 ## What 46,000+ Small Businesses Say About EngageBay > "Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute." > > Leonardo W. > Founder, Wolff Consultoria > "The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately." > > Shawn L. > Marketing Manager, List Biological Laboratories, Inc > "A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform makes any marketer's job much easier." > > Santiago B. > Southern Europe Director, Triptease > "EngageBay has everything I need when it comes to managing customer relations and sales activities. The features I most frequently use are automation for sending emails, managing sales, and marketing automation. Plus, having a built-in live chat and help desk tool makes it really easy to engage with customers." > > Hongkiat L. > Editor-in-chief ## Benefits of Free Live Chat Software ##### Unlimited Websites Install the live chat widget on as many websites and blogs as you want at no additional cost. ##### Customizable Customize the chat widget completely to suit your website. Mix and match from a range of bright colors and cool options. ##### Chat Shortcuts Save time by creating shortcuts for common answers and replies. Create and access all your shortcuts with just a click right from EngageBay LiveChat. ##### Transfer Chats Not all queries can be resolved without escalation. Some may need support from more knowledgeable team members. EngageBay enables seamless and quick transfer of live chats for quick and easy resolution. ##### Continuous Chats Our live chat widget follows your website visitors across web pages. This way, your prospects and customers get a seamless, continuous chat experience without having to pause their surfing. ##### Email Transcript Email the chat transcript to the customer for reference as soon as the agent is done with the chat. Delight your customers and turn them into brand promoters. ### Say Goodbye to Costly Software. Say Hello to EngageBay! All-in-One CRM Software ## Integrate EngageBay With 250+ Business Tools Easily integrate EngageBay with the tools you already love.