# Helpdesk Reports & Live Metrics

### Enhance your small business's customer support with automated ticketing tools. EngageBay offers comprehensive helpdesk reporting metrics and a wide range of sales helpdesk tools, providing unified and in-depth data analysis. Deliver world-class support effortlessly.

## EngageBay featured in leading publications and platforms

## Advanced Helpdesk Reports for Meaningful Insights

Monitor your support team’s performance in real-time with advanced helpdesk reports. Access metrics on solved, unassigned, and pending tickets at any moment to streamline customer support operations. These reports provide a clear overview of the support process, aiding strategic decision-making.

## Features of EngageBay's Helpdesk reports

From identifying new opportunities to delivering customer happiness

### Simple Yet Comprehensive Reporting

Worried about the service data pile-up? EngageBay simplifies data analysis with holistic reports covering a wide range of metrics. Forget sifting through countless spreadsheets—use our free helpdesk reports to get a 360-degree view of your sales and service reps' performance against their goals.

### Customizable Helpdesk Reports

EngageBay’s customizable helpdesk reports allow you to combine or filter service data from any module effortlessly. Designed for both beginners and experts, our software features a user-friendly interface with powerful tools. Enjoy the flexibility to create reports that meet your specific needs without a steep learning curve.

### Visual reports for clarity

As your customer base grows, business data can become overwhelming. EngageBay simplifies helpdesk reports with visualizations, transforming data into clear, easy-to-understand charts. Choose your preferred visualization style, and EngageBay will condense your service data for complete clarity. Understand performance, optimize strategies, and deliver world-class customer support.

## Rated #1 CRM Software for Small Business on G2

## What 46,000+ Small Businesses Say About EngageBay

> "Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute."
> 
> Leonardo W.
>
> Founder, Wolff Consultoria

> "The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately."
> 
> Shawn L.
>
> Marketing Manager, List Biological Laboratories, Inc

> "A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier."
> 
> Santiago B.
>
> Southern Europe Director, Triptease

> "EngageBay has everything I need when it comes to managing customer relations and sales activities. The features I most frequently use are automation for sending emails, managing sales, and marketing automation. Plus, having a built-in live chat and help desk tool makes it really easy to engage with customers."
> 
> Hongkiat L.
>
> Editor-in-chief

## Every CRM Feature Your Small Business Needs — In One Platform

Try the world's only all-in-one CRM solution custom-built for the growth of small companies.

### Integrate EngageBay With 250+ Business Tools

Easily integrate EngageBay with the tools you already love.

- [Zapier](https://www.engagebay.com/integrations/zapier-integration)

- [SendGrid](https://www.engagebay.com/integrations/sendgrid-integration)

- [Mailgun](https://www.engagebay.com/integrations/mailgun-integration)

- [Mandrill](https://www.engagebay.com/integrations/mandrill-integration)

- [Xero Online](https://www.engagebay.com/integrations/xero-integration)

- [Shopify](https://zapier.com/apps/engagebay-marketing/integrations/shopify)

- [Amazon SES](https://info1.engagebay.com/landingpage/Updates-version-14-1)

- [Stripe](https://zapier.com/apps/engagebay-marketing/integrations/stripe)

- [QuickBooks](https://zapier.com/apps/engagebay-marketing/integrations/quickbooks)

- [JustCall](https://help.justcall.io/en/articles/3914832-engagebay-integration-with-justcall)

- [Twilio](https://zapier.com/apps/engagebay-marketing/integrations/twilio)

- [DocuSign](https://partners.docusign.com/s/partner-solution/aNR1W00000000Cd/engagebay-inc-esignature-for-docusign-esignature)

- [LinkedIn](https://zapier.com/apps/engagebay-marketing/integrations/linkedin)

- [JotForm](https://www.engagebay.com/integrations/jotform-integration)

- [Voxvalley](https://www.engagebay.com/integrations/vox-cpaas-integration)

- [BulkSMS](https://www.engagebay.com/integrations/bulksms-integration)

- [AfricasTalking](https://www.engagebay.com/integrations/africastalking-integration)

- [Digioh](https://www.engagebay.com/integrations/digioh-integration)

- [PieSync](https://www.engagebay.com/integrations/piesync-integration)

### Get Started

Free for 15 users No credit card required

Install the EngageBay Mobile App