Free Live Chat Software
EngageBay featured in leading publications and platforms
Features of EngageBay's Free Live Chat Software
From identifying new opportunities to delivering customer happiness
Talk to your customers in real-time
Customers love the convenience of live chat—it's the fastest and most effective way to resolve queries. Boost your sales team's performance with EngageBay's free live chat software and build lasting, meaningful relationships with your customers.
Track customers for personalized approach
Unlock a 360-degree view of your customers' actions with EngageBay LiveChat. Tailor your approach based on their location, journey, and behavior on your site (current page, pages visited, time spent). Plus, receive instant email notifications when someone visits your site and starts a chat.
Proactive chats
Show your customers you care with proactive live chat invitations. EngageBay lets you automate and customize messages based on key factors like the page they're browsing, their location, the referral site, and whether it's their first visit. Automate chat invites effortlessly based on these triggers to offer timely support.
Gain deep insights in chat transcripts
EngageBay gives you access to all live chat transcripts with an intuitive interface for easy filtering and searching. Gain insights and valuable information to make smart decisions and boost customer satisfaction.
Keep complete information
Empower your sales reps with instant access to customer information right in the chat window. They’ll know who the customer is and what they need, boosting efficiency, response time, and service quality. Help your sales and service team excel in every customer chat.
Use feedback to boost agent performance
Monitor your support team's response times and set average response goals. Allow customers to leave feedback after each chat and quantify your team's performance. Track improvements in customer satisfaction with EngageBay's comprehensive overview of sales and support actions.
Collaborate as a team for quick solutions
With EngageBay LiveChat, multiple team members can collaborate to assist a customer, speeding up issue resolution. Junior reps learn from seniors in real-time, enhancing their skills. Enable your service team to share key information and knowledge, boosting response quality and resolution time.
Powerful chat metrics at your fingertips
Track every crucial metric, from average response time and first response time to agent productivity and customer feedback. Use our powerful chat analytics to generate reports and enhance future responses. Deliver world-class support with EngageBay’s comprehensive, free live chat software.
Video Testimonial from Lauraine: Why She Recommends EngageBay
Here’s a video testimonial from Lauraine, Founder Director of a financial firm, who recommends EngageBay as the best solution for small business owners. Moving from pricey CRM products to EngageBay can help solopreneurs and small businesses save a fortune in their marketing costs, she says. Watch this video to know how EngageBay’s functionality pushed Lauraine to try bigger and better things.
Rated #1 CRM Software for Small Business on G2
What 46,000+ Small Businesses Say About EngageBay
Benefits of Free Live Chat Software
Unlimited Websites
Install the live chat widget on as many websites and blogs as you want at no additional cost.
Customizable
Customize the chat widget completely to suit your website. Mix and match from a range of bright colors and cool options.
Chat Shortcuts
Save time by creating shortcuts for common answers and replies. Create and access all your shortcuts with just a click right from EngageBay LiveChat.
Transfer Chats
Not all queries can be resolved without escalation. Some may need support from more knowledgeable team members. EngageBay enable seamless and quick transfer of live chats for quick and easy resolution.
Continuous Chats
Our live chat widget follows your website visitors across web pages. This way, your prospects and customers get a seamless, continuous chat experience without having to pause their surfing.
Email Transcript
Email the chat transcript to the customer for reference as soon as the agent is done with the chat. Delight your customers and turn them into brand promoters.
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