Integrated Customer Service Software for Speedy Resolutions
EngageBay featured in leading publications and platforms
Features of EngageBay's Customer Service
From identifying new opportunities to delivering customer happiness
Customer Experience
Enable great customer experience by aligning your marketing, sales, and service teams via an integrated, all-in-one platform like EngageBay. Track every customer interaction in a single place so your support agents are empowered to provide great customer experience, every time.
POPULAR FEATURES
- Tickets
- Views
- Macros
- Ticket Automation
Stay organized with simple ticket view
Maintain and organize all your support tickets and issues in one place. Personalized views let agents see their queue based on ticket status, assignee, group, or other conditions.
POPULAR FEATURES
- Ticket List View
- Ticket Search
- Sorting
- View Customisation
Get complete visibility into your efficiency
View open, closed and new tickets and track the status of every support ticket in one place. Get complete visibility into the efficiency of your overall support team and individual agents.
POPULAR FEATURES
- Last Replied By
- Ticket Status
- Ticket Priority
- Ticket Types
Fast, personalized responses
Create a repository of ready-made responses to commonly asked questions so your agents can provide answers in seconds. Agents can create and share their own responses too.
POPULAR FEATURES
- Personalised Messages
- Canned Responses
- Customised Messages
- Shortcuts
Boost productivity
Boost the productivity of your support agents by creating tasks. This will help them stay focused. Track the closed and open tasks. Set up escalation rules to ensure a high quality of service. Enhance efficiency at all times!
POPULAR FEATURES
- Ticket Management
- Customised Views
- Personalised Messages
- Helpdesk Automation
Save time with service automation and routing
Automate your customer service processes with ticket routing, escalation, and task creation. Use feedback responses to kick off automated customer marketing emails or internal notifications to your team.
POPULAR FEATURES
- Automate on Ticket Replied
- Automate on Ticket Status
- Automate on Ticket Priority
- Automate on Ticket Assignee
Simple yet powerful reporting
Get a complete grasp of your support processes and numbers using our powerful reporting module. All the data you require to make meaningful decisions is available at your fingertips. Slice and dice the data in as many ways as you want. Draw meaningful insights and streamline support process and boost efficiency.
POPULAR FEATURES
- Tickets Assigned To
- Create Date Range
- Closed Date Range
- Monthly Digest
Create support groups for efficient ticket assignment
Ensure world class customer support each and every time by segmenting customers and agents into groups and directing tickets to the corresponding support group. Stay organized, be faster, work better!
POPULAR FEATURES
- Group by Users
- Group by Teams
- Unlimited Groups
- Custom Groups
Use macros for efficiency
Support macros act as shortcuts when responding to similar queries repeatedly. They free up agents' time so that the agents may focus on tickets and not on mundane repetitive tasks. Be efficient, be more productive!
POPULAR FEATURES
- Know Last Replied By
- Automate Ticket Response
- Automate Personalised Messages
- Schedule Ticket Response
Rated #1 CRM Software for Small Business on G2
What 46,000+ Small Businesses Say About EngageBay
Say Goodbye to Costly Software. Say Hello to EngageBay! All-in-One CRM Software
Marketing Expert from WebXpertos
I wanted to recommend EngageBay to all those small businesses out there that are looking to grow their businesses through a marketing and sales automation platform. We've been able to see a great adaption of our agency clients to the EngageBay platform and being able to leverage their digital marketing efforts.
Integrate EngageBay With 250+ Business Tools
Easily integrate EngageBay with the tools you already love.
Refer & Earn
Join EngageBay’s award-winning affiliate program. Earn 30% recurring lifetime commission on each referral!